Chatbot
Chatbot
A program that automatically handles conversations and inquiries on behalf of humans.
In Simple Terms
A chatbot is a program that automatically replies to messages as if holding a conversation with a human, running inside messaging apps or on websites. You've probably seen them on company websites — type in a question and get an instant response from an automated help desk. From voice controls on smartphones to interactions on social media, chatbots are used all over the place as a system that can respond around the clock, 24 hours a day.
Behind the Name
The word "Chatbot" is a blend of two words: "Chat" (casual conversation) and "Bot" (short for robot). The name captures the image of a robot cheerfully chatting with people and answering their questions.
Take a Closer Look!
A chatbot is a computer program designed to communicate with humans in real time through text or voice.
With this technology, a machine can automatically exchange messages at any hour of the day, around the clock.
Broadly speaking, there are two types: rule-based chatbots that respond according to pre-set rules, and AI-powered chatbots that understand the meaning of language and respond accordingly.
Rule-based chatbots excel at presenting options and returning fixed answers — they're commonly used for things like processing returns on online shopping platforms.
AI-powered chatbots can understand natural, human-like language and derive answers from large amounts of data.
Using a technology called natural language processing, they can pick up on the intent behind a person's words and handle even complex questions.
Chatbots powered by generative AI leverage their ability to hold natural conversations and are being used across a wide range of scenarios — not just automating customer support, but also as partners for personal advice and learning.